The Aide’s Role in Customer Service & Patient-Centered Care

Association for Home & Hospice Care of NC
The Caring Connection
presents

Thursday, December 12, 2013
3:00 to 4:00 p.m. EST
2:00 to 3:00 p.m. CST

Description: Health care providers recognize that greater client satisfaction leads to both better agency financial outcomes and clinical outcomes. Patient centered care actively involves the client in both planning and implementing care and takes into account not only what the client needs, but also what they want. Customer service and patient centered care are linked in focusing on the client as the center of the care. This workshop will cover what it means to provide person centered care and how that can lead to greater client satisfaction and better agency outcomes.

Presenter: Kathie Smith, RN. In addition to several management level positions in home care, Ms. Smith has experience as a Home Health Nurse Aide Supervisor. Prior to working for AHHC, she was the Manager of Home Care Initiatives for the NC Division of Medical Assistance where she assisted in overseeing home care policy. Ms. Smith has extensive experience in Medicare and Medicaid home health compliance and regulatory requirements and is a state and national speaker. Mrs. Smith is certified in integrated chronic disease management, is a master training in Coaching Supervision and serves on the North Carolina management team for the Personal and Home Care Aide State Training (PHCAST) grant which has developed Home Care Specialty training for NC aides. 

KHCA Members:  $95
Non-Members:  $190

Convenience: Enjoy the convenience and cost-efficiency of a telephone workshop. There is no travel time involved and no limit to the number of attendees from your agency who may participate at your site through one phone line. All you need to participate is a speaker telephone and a room large enough for your staff. It is a controlled, radio-like environment where you will gather your staff, dial an 800 number, state your verbal password, and you’re connected. You will also be able to participate in a Q&A portion. The teleconference will take place from 3:00 to 4:00 p.m. EST., 2:00 to 3:00 p.m. CST.